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FAQs About the SAR
 

About the SAR

What is the Screening Activity Report (SAR)

The Screening Activity Report (SAR) is an online, supplementary tool designed by Cancer Care Ontario (CCO). Its purpose is to support patient enrolment model (PEM) primary care physicians in improving their cancer screening rates and appropriate follow-ups by providing current information on screening-related activity and helping providers better understand CCO's cancer screening guidelines.


What information is provided by the Screening Activity Report (SAR)?

The SAR includes the following reports:

  1. Dashboard - a one-page cancer screening summary and a comparison of your screening rates relative to other physicians in your Local Health Integration Network (LHIN) and the province
  2. Enrolled and Eligible Patients - an integrated view that tells you the breast, cervical and colorectal cancer screening status of all of your enrolled patients between the ages of 21 and 74 years
  3. Enrolled Patients Program Reports: - provides the cancer screening–related history for all eligible and enrolled patients, per program:
    • Breast: enrolled patients (50 to 74)
    • Cervical: enrolled patients (21 to 69)
    • Colorectal: enrolled patients (50 to 74)

All of the reports can be exported to either a PDF or Excel, with the exception of the Dashboard which can only be exported as a PDF.


How do I know if I am eligible to receive a Screening Activity Report (SAR)?

A SAR is available for all patient enrolment model (PEM) primary care physicians with enrolled and screen-eligible patients.

Patient enrolment family practice models include, but are not limited to:

  • Comprehensive Care Model
  • Family Health Organization
  • Family Health Group
  • Family Health Network

Why is the Screening Activity Report (SAR) only available to patient enrolment model (PEM) physicians?

Cancer screening data, collected by Cancer Care Ontario (CCO), is associated with a patient’s enrolment status. This information can be easily collated for physicians who have enrolled patients. There are currently significant gaps in the data for patients who are not enrolled to a physician and it can be difficult to determine which physician a non-enrolled patient belongs to.

CCO is currently exploring opportunities to provide screening activity reports to primary care providers who do not practice in a PEM.


How often will the data in the Screening Activity Report (SAR) be refreshed?

Starting December, 2014, the information in the SAR will be updated on the 10th calendar day of every month. If you are accessing this data to perform comprehensive tasks such as reconciling information in your EMR or using the data to support a Quality Improvement Plan, please export and save your SAR to your computer as your old report will always be replaced by the most recent version


Why is the Screening Activity Report (SAR) only available online?

In 2013, the SAR was moved online so it would be accessible at any time in a safe, secure and user-friendly format.


How is the privacy of patient information protected?

Cancer Care Ontario (CCO) has closely followed industry standard security measures in the development and operation of the online Screening Activity Report (SAR).

All users should remember that the SAR contains personal health information (PHI), which must be kept confidential at all times. User names and passwords must never be shared. The site must not be accessed from non-secure computer systems, such as a computer in a public library or cyber café. Protecting the privacy of patient information is a shared responsibility. Once the SAR is downloaded, users are responsible for protecting the information on their systems. This means, at a minimum, keeping your computer up-to-date, running anti-virus software and scans, and using encryption. For further information on encryption and computer security, please refer to the following links:

You must accept CCO's terms and conditions of use when you first log in, which binds you to them whenever you visit the site. If the terms and conditions of the site undergo any changes, you will be prompted to accept them again before you proceed to your report.



Understanding the difference between the SAR, the TPSR, and your EMR

What is the difference between the Screening Activity Report (SAR) and the Ministry of Health and Long-Term Care's (MOHLTC) Target Population Services Report (TPSR)?

Similar to the TPSR, the SAR from Cancer Care Ontario provides patient enrolment model (PEM) physicians with a summary of breast, cervical and colorectal screening activities.  The SAR uses many of the same data sources and calculations as the TPSR, but provides additional information, including:

  • A visual dashboard providing a quick overview of your enrolled population's screening activities for all three screening programs
  • Comparisons of your screening rates to peers in your Local Health Integration Network (LHIN) and the province
  • Detailed lists of patients with their screening status, including screening test results and follow-up procedure dates

Are there benefits to using the Screening Activity Report (SAR) if I already use my electronic medical record (EMR) for cancer screening?

The SAR can aid your EMR-based cancer screening activities by providing you with:

  • A double-check of patients who may need screening or follow-up

  • Historical screening data that may not have been migrated to your EMR

  • Clear, actionable groupings of patients to support population-based preventive care for cancer screening



ONE®ID Login and Registration

What is ONE®ID and why is Cancer Care Ontario using eHealth Ontario's ONE®ID application?

ONE®ID is an identity and access management service with robust systems and processes that enable healthcare providers to access eHealth services in a trusted and secure manner. ONE®ID is part of a province-wide electronic health strategy to reduce the number of IDs and passwords a user must manage and remember to access services. In the future, your ONE®ID identification and password will enable you to access a growing variety of provincial data sources and reports.


How can patient enrolment model (PEM) primary care physicians register for an eHealth Ontario ONE®ID account to access the Screening Activity Report (SAR)?

If you are interested in receiving your SAR online and are not yet registered to do so, you must first contact eHealth Ontario at ONEIDBusinessSupport@ehealthontario.on.ca. Registration appointments will be scheduled based on location and/or the date of your request.


How do I complete my registration and receive my permanent password?

Upon registration with ONE®ID you will be provided with a temporary password. You will be prompted to change your password when you log in for the first time. If you have have lost or forgotten your temporary password, you can follow these steps:

  1. Visit www.cancercare.on.ca/sar.

  2. Select the "I forgot my ONE®ID password" link.

  3. Enter your login ID (firstname.lastname@oneid.on.ca) and date of birth.

  4. Next, you will be prompted to verify your identity by answering a set of challenge questions selected at the time of your registration. Note: Answers are case-sensitive.

  5. Create a new password.

If your temporary password has expired (90 days after issue), you will not be able to reset online. New users whose temporary passwords have expired will need to call eHealth Ontario at 1.866.250.1554 or email their service desk at servicedesk@ehealthontario.on.ca for assistance.


What should I do if I have forgotten my eHealth Ontario ONE®ID login or password, or my password has expired?

Go to https://oneid.ehealthontario.ca/forgotPassword to locate your login ID or reset your password.

If you are having difficulties, please call eHealth Ontario at 1.866.250.1554 or email their service desk at servicedesk@ehealthontario.on.ca for assistance.

As of January 2014, ONE®ID passwords will be valid for 12 months before expiring.


How do I edit my eHealth Ontario ONE®ID profile?

Log in to your ONE®ID account (https://oneid.ehealthontario.ca) to access the profile management application, where you can change attributes of your profile.



Authorizing a Delegate

What is a delegate and what are the advantages of authorizing a delegate?

A delegate is a member of your primary care team (e.g. a nurse, an office manager or a clinic staff member) who is authorized to access your SAR. A delegate is set up with his or her own unique ONE®ID account and is given permission from a physician to download and view the SAR. By authorizing delegates, the tasks involved in cancer screening can be shared among team members.


As a physician, how can I authorize a clinical staff member or office administrator to access my Screening Activity Report (SAR)?

Please note: The SAR includes patient personal health information (PHI). As a health information custodian, you have an obligation under the privacy law to protect PHI from unauthorized collection, use and disclosure. This includes ensuring timely revocation of access to SAR by people who should no longer be your delegates (e.g. they no longer work in your office.)

Delegates must first be registered with eHealth Ontario by contacting ONEIDBusinessSupport@ehealthontario.on.ca. Registration appointments will be scheduled based on location and/or the date of your request.

To appoint a delegate, visit https://oneid.ehealthontario.ca, login, select "Manage your delegates" located at the bottom of the screen, and then search for the delegate's account by their login ID.



Accessing and Interacting with your SAR

How do I view and print my Screening Activity Report (SAR)?

You can access your SAR at https://cancercare.on.ca/sar and by clicking the Access your SAR button:

To print your reports, select “Actions” and “Print” from the report navigation bar.

Please note that before you print the report from Excel, you will first need to set your printing preferences (e.g. size, layout, page orientation) to accommodate the report's size.


How do I change the sort order of the report to something more meaningful?

Within the SAR application, any column in your report with a bi-directional arrow beside the column header can be clicked to reverse the sort order. By default, all detailed reports are sorted by patient surname.


How can I quickly view patients who are overdue for screening or require follow-up of an abnormal cancer screening result?

There are two ways to jump directly to this information. From the dashboard, you can navigate to the patient population of interest and select the number associated with the screening status and program; this will take you to the list of patients in question. For example, to see a list of rostered patients who have had an abnormal Fecal Occult Blood Test (FOBT) with no known follow-up, scroll across the row that reads “Abnormal screen, follow-up needed” within the “Colorectal Screening” column and select the number.

Furthermore, you can also view each of your program reports containing all eligible patients by clicking on “breast screening”, “cervical screening”, or “colorectal screening”. To filter, scroll to the right and click on the grey, vertical navigation bar; this opens up the filtering menu. Select the sub-statuses from the drop-down menu to filter by a specific cancer screening need.

For more support with navigating the interactive report, please view the SAR support videos here.



Troubleshooting?

What should I do if I'm having trouble viewing my Screening Activity Report (SAR)?

You may have difficulty viewing the SAR if you are not using current versions of your operating software or web browser. The SAR is optimized for access on recent Windows and Macintosh operating systems, as well as recent versions of Internet Explorer, Mozilla Firefox, Google Chrome and Safari. You may have to upgrade to a more recent software or browser version, or accept a compatibility message before being able to download the reports.

The Excel version of your SAR is formatted for current versions of Microsoft Office (the spreadsheet is in an .xlsx format). Versions older than Excel 2007 may not be able to open the SAR. If you have an earlier version of Excel, you can download a compatibility pack that will allow you to open the SAR, edit it and save it. This download can be accessed at the following links:


Can I view the Screening Activity Report (SAR) on my smartphone or tablet?

The SAR is not configured or supported for viewing on smartphones or tablets. The website and the SAR have been developed specifically for viewing on a laptop or desktop computer.


Why am I getting an error message when trying to access the Screening Activity Report (SAR)?

If you receive an error message after you have logged in to the SAR website, a time out is the most likely reason. Please try to log in again as a first step.

Physicians will get an error message in the following situations:

  • The physician is not in a patient enrolment model (PEM)
  • The physician did not have any eligible patients as of the report cut-off date
  • The site has timed out for security reasons
  • The site is under maintenance

Delegates will get an error message in the following situations:

  • There are no physicians who have assigned that person as a delegate
  • The physician did not have any eligible patients as of the report cut-off date
  • The physician chosen does not have PEM status
  • The site has timed out for security reasons
  • The site is under maintenance

Please note that physicians and delegates will be locked out of the system and will get an error message after five failed log in attempts with an incorrect password. If this occurs, you will need to call eHealth Ontario at 1.866.250.1554 (24 hours a day, seven days a week) or email their service desk at servicedesk@ehealthontario.on.ca.



Getting Help

Whom do I contact for help with eHealth Ontario's ONE®ID?

If your query is related to logging in, password issues, changes to your ONE®ID profile or delegates, please call eHealth Ontario at 1.866.250.1554 (24 hours a day, seven days a week) or email their service desk at servicedesk@ehealthontario.on.ca.

If you are interested in registering to access your Screening Activity Report (SAR) online, contact ONEIDBusinessSupport@ehealthontario.on.ca. Registration appointments will be scheduled based on location and/or the date of your request.


Whom do I contact for help with the site or my report?

For any questions related to the Screening Activity Report (SAR) website or the report, please contact the Cancer Care Ontario Screening Contact Centre at 1.866.662.9233 (Monday to Friday 8:30 a.m. to 5:00 p.m.) or screenforlife@cancercare.on.ca. Please do not send personal health information or personal information (PHI/PI) via this email address.

Additional support information is also available at www.cancercare.on.ca/sar.


Whom do I contact for help if I have questions regarding my billing claims?

For all of your billing-related inquiries, please contact the Ontario Medical Association toll free at 1.800.268.7215 and ask to be connected to the Economics Department.


Last modified: Mon, Apr 11, 2016
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