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Freedom of Information FAQs

What records does CCO have?

Under the Freedom of Information and Protection of Privacy Act , (FIPPA), CCO must publish a Directory of Records listing the general classes or types of records in its custody.

Does FIPPA provide access to Personal Health Information (PHI)?

No, personal health information is subject to the Personal Health Information Protection Act (PHIPA). PHI at CCO may only be used and disclosed in accordance with PHIPA. For more information about personal health information, see the Privacy page.

How do I request access to information at CCO?

Download and complete the Access Request Form. You must clearly identify the records to which access is requested and be sure to include your contact information together with the $5 application fee (non-refundable) payable to Cancer Care Ontario.

Make an FOI request now

Are there other costs involved?

Yes. Under FIPPA, CCO may charge $7.50 per quarter hour for search and preparation time for general records. As well, a photocopying fee of $.20 per page applies to all records that may be disclosed. We may charge an additional fee of $10 for CDs or other storage media.

You will be advised if the processing fees will exceed $25 and you will be asked to provide a deposit of 50% if the estimated processing cost exceeds $100. We will let you know if any exemptions under FIPPA apply to the records you are requesting so that you can make an informed decision on whether or not to pay the deposit.

What can I do if access is denied?

You can appeal the decision. FIPPA provides an individual with the right to appeal any decision by the head of an institution, including the decision to charge a fee. The Information and Privacy Commissioner is authorized to conduct an independent review of any decision made by CCO under FIPPA.

Contact the Privacy Commissioner’s Office

Who can I contact for further information?

FIPPA Coordinator: send email to, or call 416.971.9800 ext. 2319.

Last modified: Wed, Dec 23, 2015
cancer care ontario | action cancer ontario   620 University Avenue Toronto Ontario, Canada M5G 2L7   Phone: 416.971.9800 Fax: 416.971.6888

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